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Investor FAQs

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What does Fanhua do?

Fanhua Inc. is a leading independent online-to-offline ("O2O") financial services provider. Through our online platforms and offline sales and service network, we offer a wide variety of financial products and services to individuals and businesses including property and casualty and life insurance products, wealth management products, and consumer finance services. We also provide insurance claims adjusting services, such as damage assessments, surveys, authentications and loss estimations, as well as value-added services, such as emergency assistance.

How and when was Fanhua established?

In 1998, our founders, Mr. Yinan Hu, our current board chairman and Mr. Qiuping Lai, our current president, formed two PRC companies, Guangzhou Nanyun Car Rental Services Co., Ltd. and Guangdong Nanfeng Automobile Association Co., Ltd., initially to provide automobile-related services, such as car rental and emergency services. In 1999, we began distributing automobile insurance products on an ancillary basis. In 2001, our founders transferred their interests in the two PRC companies to China United Financial Services Holdings Ltd, or China United Financial Services, a British Virgin Islands company, as part of a series of transactions in which Cathay Capital Group, a private equity group, made an investment by subscribing for 40% of the equity interests in China United Financial Services.

As part of its corporate restructuring to facilitate international fundraising, China United Financial Services incorporated CISG Holdings Ltd., or CISG Holdings, a British Virgin Islands company, in June 2004 to be the holding company for its insurance agency and brokerage businesses and transferred to CISG holdings all of its rights and interests in several PRC insurance intermediary companies it then controlled. In September 2004, Cathay Capital Group subscribed for approximately 27.8% of the equity interests in CISG Holdings.

In December 2005, an entity affiliated with CDH, a private equity firm, subscribe for approximately 26.4% of the equity interests in CISG Holdings.

In anticipation of our initial public offering, we incorporated CNinsure Inc. in the Cayman Islands in April 2007. In July 2007, CNinsure Inc., on a 10,000-for-one basis, issued its ordinary shares to then the existing shareholders of CISG in exchange for all of the outstanding CISG shares. After this restructuring transaction, CNinsure became our ultimate holding company. In Dec. 6th, 2016, the Company changed its name from “CNinsure Inc.” to “Fanhua Inc.” and its ticker symbol from “ CISG” to “FANH” effective from the opening of market in Dec. 7th, 2016, US eastern time.

What kind of products and services does Fanhua provide?

We provide life insurance products, property and casualty insurance products and insurance claims adjusting services. Commissions and fees from life insurance segment, P&C insurance segment and claims adjusting services each accounted for 83.2%, 9.4% and 7.4% of our total commission and fee revenue for the second quarter of 2018.

What type of property and casualty Insurance products does Fanhua offer?

Our main P&C insurance products are automobile insurance. In addition, we also offer other kind of P&C insurance products. The P&C insurance products we offer can be classified into the following categories:

Automobile Insurance
Automobile insurance is the largest segment of property and casualty insurance in the PRC in terms of gross written premiums. We distribute both standard automobile insurance policies and supplemental policies, which we refer to as riders.

Individual Accident Insurance
The individual accident insurance products we distribute generally provide a guaranteed benefit in the event of death or disability of the insured as a result of an accident, or a reimbursement of medical expenses to the insured in connection with an accident, during the coverage period, which usually is one year or a shorter period.

Commercial Property Insurance
The commercial property insurance products we distribute include basic, comprehensive and all risk policies. Basic commercial property insurance policies generally cover damage to the insured property caused by fire, explosion and thunder and lightning. Comprehensive commercial property insurance policies generally cover damage to the insured property caused by fire, explosion and certain natural disasters.

Homeowner Insurance
The homeowner insurance products we distribute are primarily home mortgage-based insurance policies. Home mortgage-based policies cover damage to mortgaged property caused by a number of standard risks such as fire, flood and explosion.

Cargo Insurance
The cargo insurance products we distribute cover damage to or loss of goods in transit by sea, land or air.

Hull Insurance
The hull insurance products we distribute cover vessels against losses, liabilities and expenses caused by natural calamities, negligence of crew members and marine accidents, as well as collision liability.

Liability Insurance
The liability insurance products we distribute are primarily product liability and employer's liability insurance products. These products generally cover losses to third parties due to the misconduct or negligence of the insured party but exclude losses due to fraud or the willful misconduct of the insured party.

Construction Insurance
The construction insurance products we distribute cover property damages and personal injury losses caused by natural disasters and accidents in connection with construction projects in China.

What type of the life insurance products does Fanhua offer?

Due to constant product innovation by insurance companies, some of the insurance products we distribute combine features of one or more of the categories listed below.

                      

Individual Health Insurance
The individual health insurance products we distribute primarily consist of critical illness insurance products, which provide guaranteed benefits for specified serious illnesses and medical insurance, which provides conditional reimbursement for medical expenses during the coverage period. In return, the insured makes periodic payment of premiums over a pre-determined period.

Individual Endowment Life Insurance
The individual endowment products we distribute generally provide insurance coverage for the insured for a specified time period and maturity benefits if the insured reaches a specified age. The individual endowment products we distribute also provide to a beneficiary designated by the insured guaranteed benefits upon the death of the insured within the coverage period. In return, the insured makes periodic payment of premiums over a pre-determined period, generally ranging from five to 25 years.

Individual Annuity
The individual annuity products we distribute generally provide annual benefit payments after the insured attains a certain age, or for a fixed time period, and provide lump sum payment at the end of the coverage period. In addition, the beneficiary designated in the annuity contract will receive guaranteed benefits upon the death of the insured during the coverage period. In return, the purchaser of the annuity products makes periodic payments of premiums during a pre-determined accumulation period.

Individual Whole Life Insurance
The individual whole life insurance products we distribute provide insurance for the insured person’s entire life in exchange for the periodic payment of fixed premiums over a pre-determined period, generally ranging from five to 20 years, or until the insured reaches a certain age. The face amount of the policy or, for some policies, the face amount plus accumulated interest is paid upon the death of the insured.

Individual Term Life Insurance
The individual term life insurance products we distribute provide insurance coverage for the insured for a specified time period or until the attainment of a certain age, in return for the periodic payment of fixed premiums over a pre-determined period, generally ranging from five to 20 years. Term life insurance policies generally expire without value if the insured survives the coverage period.

Group Life Insurance
We distribute several group life insurance products, including group health insurance. These group products generally have a policy period of one year and require a single premium payment.

Group Life Insurance
We distribute several group life insurance products, including group health insurance. These group products generally have a policy period of one year and require a single premium payment.

What type of the claims adjusting services does Fanhua offer?

We offer the following insurance claims adjusting services:

                      

Pre-underwriting Survey
Before an insurance policy is sold, we conduct a survey of the item to be insured to assess its current value and help our clients determine the insurable value and the amount to be insured. We also help our clients assess the underwriting risk with respect to the item to be insured through surveys, appraisals and analysis.

Claims Adjusting
When an accident involving the insured subject matter has occurred, we conduct an onsite survey to determine the cause of the accident and assess damage. We then determine the extent of the loss to the insured subject matter and prepare and submit a report to the insurance company summarizing our preliminary findings. Upon final conclusion of the case, we prepare and submit a detailed report to the insurance company setting forth details of the accident, cause of the loss, details of the loss, adjustment and determination of loss, an indemnity proposal and, where appropriate, a request for payment.

Disposal of Residual Value
In the course of providing claims adjusting services, we also can appraise the residual value of the insured property and offer suggestions on the disposal of such property. Upon appointment by the insurance company, we handle the actual disposal of the insured property through auction, discounted sale, lease or other means.

Loading and Unloading Supervision
Upon appointment by ship owners, shippers, consignees or insurance companies, we can monitor and record the loading and unloading processes of specific cargos.

Consulting Services
We provide consulting services to both the insured and the insurance companies on risk assessment and management, disaster and damage prevention, investigation, and loss assessment.

Where is Fanhua located?

We are headquartered in Guangzhou, China (27/F, Pearl River Tower, No.15 West Zhujiang Road, Guangzhou, Guangdong 510623, P.R. China)

How does Fanhua generate revenues?

We received commissions from insurance companies for the distribution of insurance products, which are generally calculated as a percentage of premiums paid by our customers to the insurance companies. 

We derived a portion of the revenues from platform fees paid by businesses which distribute auto insurance products through our CNpad-based insurance aggregating platform. The platform fee rates are set at a certain percentage based on the insurance premiums transacted over CNpad.

We also collect services fees from insurance companies for the provision of claims adjusting services, which are calculated based on the types of insurance involved. For services provided in connection with property and casualty insurance (other than marine cargo insurance and automobile insurance), our fees are calculated as a percentage of the recovered amount from insurance companies plus travel expenses. For services provided in connection with marine cargo insurance, our fees are charged primarily on an hourly basis and, in some cases, as a percentage of the amount recovered from insurance companies. For automobile insurance, our fees are generally fixed and the amounts collected are based on the types of services provided.

Who are Fanhua's insurance company partners?

We partner with over 79 insurance companies as of March 31, 2018. For the second quarter of 2018, our top five insurance company partners were Huaxia Life Insurance Co. Ltd., Tian’an Life Insurance Co, Ltd., Aeon Life Insurance Co., Ltd., Taiping Property and Casualty Insurance Co., Ltd., and Taikang Life Insurance Co., Ltd.

What is Fanhua's fiscal year?

Fanhua's fiscal year ends on December 31.

 

When was Fanhua's initial public offering and on which exchange does Fanhua's stock trade?

The Company went public on October 31st, 2007 under the ticker symbol of "CISG".

The Company’s ticker symbol was changed from “ CISG” to “FANH”, effective from the opening of market in Dec. 7th, 2016, US eastern time.  It is currently traded on the Nasdaq Global Select Market.

What is the ADS to ordinary share ratio?

One ADS represents 20 ordinary shares of Fanhua.

 

Does Fanhua pay a cash dividend?

The Board of the Company approved a regular cash dividend policy on September 18, 2017, which provides for an quarterly cash dividend to shareholders of no less than 50% the Company's net income attributable to shareholders in each quarter. 


Our board of directors has discretion as to whether to distribute dividends, subject to certain restrictions under Cayman Islands law, namely that our company may only pay dividends out of profits or share premium account, and provided always that in no circumstances may a dividend be paid if this would result in our company being unable to pay its debts due in the ordinary course of business. In addition, our shareholders may by ordinary resolution declare a dividend, but no dividend may exceed the amount recommended by our directors. The timing, amount and form of dividends, if any, will depend on, among other things, our future results of operations and cash flow, our capital requirements and surplus, the amount of distributions, if any, received by us from our subsidiaries, our financial condition, contractual restrictions and other factors deemed relevant by our board of directors.


If we pay any dividends, we will pay our ADS holders to the same extent as holders of our ordinary shares, subject to the terms of the deposit agreement, including the fees and expenses payable thereunder. Any dividend we declare will be distributed by the depositary bank to the holders of our ADSs. Cash dividends on our ordinary shares, will be paid in U.S. dollars. 

Who is Fanhua's independent accountant?

Deloitte Touche Tohmatsu, Hong Kong

 

Who is Fanhua's transfer agent?

J.P. Morgan Service Center
General: (800)990-1135
If Calling from outside the U.S.:(651)453-2128
E-mail:jpmorgan.adr@wellsfargo.com

JPMorgan Chase & Co.
P.O. Box 64504
St. Paul, MN 55164-0504


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